RETAIL, FACILITIES, AND MANUFACTURING

Reach 100% of your workforce.

Continuous employee surveys, reporting for misconduct, and absence prevention for warehouse staff, technicians, and retail employees. Via WhatsApp, QR code, and SMS. In 14 languages. Average response rate: 84%, even among deskless workers.

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Trusted by 80+ HR teams in the Netherlands

On-site QR

Canteen, warehouse, checkout

84%

On-the-floor response

Trusted by 150+ HR teams in the Netherlands

DOES THIS SOUND FAMILIAR?

Three questions keeping HR in professional services up at night

01

WORKPLACE REACH

How do I reach employees without a work email?

Traditional employee surveys get a 30% response rate on the work floor. Well Aware reaches employees via WhatsApp, SMS, on-site QR codes, and your own tools. No login, no app download required. Average response: 84%.

02

ABSENTEEISM & TURNOVER

How do I reduce absenteeism and turnover in the workplace?

Staff turnover is the biggest cost in retail and manufacturing. Well Aware identifies early on who is having doubts, why, and what is needed. Clients report 24% better retention and 12% less absenteeism.

03

PSA & UNWANTED BEHAVIOR

How do I comply with workplace PSA requirements?

Unwanted behavior by customers, aggression in the store, bullying on the floor. Well Aware covers all five psychosocial workload (PSA) themes, plus an accessible reporting point and confidential advisors.

MULTI-CHANNEL REACH

Your employees, their channel

Well Aware works through the channels your employees already use. No logins, no apps, no extra steps.

WhatsApp

89% response rate

SMS

76% response rate

QR Code

82% response rate

MS Teams

85% response rate

Slack

88% response rate

Email

65% response rate

Why companies choose Well Aware

Before Well Aware

High absenteeism and staff turnover
Many initiatives but little impact
Employees do not feel heard

After Well Aware

Talent retention improved by 24%
Data, initiatives, and support in one place
12% reduction in absenteeism after 1 year
Employees feel more heard
85% report feeling more comfortable speaking up
Who it's for

One platform. Four types of workplaces.

Whether it's a DC, branch, factory floor, or healthcare facility, Well Aware adapts to the reality of the workplace, not the other way around.

01

Manufacturing

Shift work, rotations, language variations - pulses during shift changes.

02

Retail

Branch employees via WhatsApp on their personal phones.

03

Healthcare & Wellbeing

Irregular hours? The pulse sends itself at the right moment.

04

Facilities & Logistics

Warehouse, distribution, cleaning - reach them via a QR code at their workstation.

Traditional employee surveys get 15-25% response rates

Frontline employees don't have work email, laptops, or time to log into a portal. The result: data that only represents the office.

Managing multiple locations is complex

40 branches, 3 DCs, one management team. Without structured data, you won't know which location is under too much pressure — until the absenteeism reports come in.

Here is what it looks like

A check-in within the tool they already know

No extra app, no separate login. One check-in, available in every channel your employees already use daily. One click, and they're in.

Well-Aware check-in via emailWell-Aware check-in via Microsoft TeamsWell-Aware check-in via WhatsAppWell-Aware check-in via Slack

THE PLATFORM - WORKS FOR EVERYONE ON THE FLOOR

From silent departure to feeling heard.

In retail, facilities, and production, there is a group that doesn't put itself first. Well Aware brings the conversation to their channel, in their language, at their pace. Every employee you retain this way pays for the platform many times over.

Well Aware

Online · ENG

Hi Annabel! To what extent do you feel taken seriously at your work
Give a grade between 1 and 5
1
2
3
4
5
I would say a 4. I’m happy here!
Great to hear!
B1
language level
84%
response rate
15 seconds
response time
01

STEP 01 - REACHINGMeet employees where they are, in their own language.

They don't open HR emails. But they do open a WhatsApp or scan a QR code by the coffee machine. Well Aware works through their channel, in plain language.

  • WhatsApp, SMS, and QR code (no login, no app)
  • Questions at B1 language level, in 14 languages
  • Adapted to shifts and peak seasons

STEP 02 - BREAKING THROUGHGive the silent majority a voice, too.

Quiet quitting is more painful than knowing what’s going wrong. Anonymous questions that feel like a conversation, in plain language.

  • Anonymous by default, no visibility to colleagues
  • Questions that feel like a conversation, not a survey
  • Reporting point for misconduct (customers and colleagues)
02
ANONYMOUS SIGNAL
Live incoming

I don't always know who to turn to when things aren't going well.

Night shift DC Eindhoven
via WhatsApp · translated from Polish
+3

similar signals in the same shift this week.

✓ Onboarding buddy assigned to 4 employees
support-catalog
No obligation · anonymous · you're in control
What do you need help with?
Work pressure
Sleep
Financial
Relationships
Grief
Career
Addiction
Physical
+15 more
Available now
KN
Klara Nowak
Psychologist · work pressure & sleep
PL · NL · EN
AY
Ahmet Yılmaz
LVV confidential advisor
TR · NL
SV
Sarah de Vries
Financial coach
NL
+ 200 other specialists in 14 languages
03

STEP 03 - RETENTION200+ specialists in every field. Your people choose for themselves.

No mandatory conversations, no recommended sessions. Well Aware puts a broad catalog at your fingertips: from work-pressure coaches to financial advisors, from grief counselors to career coaches. In 14 languages, anonymously, whenever it suits you.

  • 200+ BIG-registered psychologists, coaches, and confidential advisors
  • From work pressure to finances, from career to grief
  • Booked anonymously, not visible to HR or management
  • Available outside office hours and on weekends
€8,400

Average cost of one early departure in retail and manufacturing

3x
return on investment

Well Aware pays for itself multiple times over by preventing just one departure. Clients see 24% less turnover and 12% lower absenteeism after one year.

Source: ABU and AWVN benchmarks 2024 and Well Aware client cases 2022-2026

Integrate the tools you already use

Well-Aware works seamlessly with the HR tools your organization already uses.

More information

Ready to make your voice heard?

Discuss with your HR team how Well Aware fits your organization. Or take the free Awareness test yourself and discover where you stand right now.

Book a Demo

What our clients achieve

Real stories from organizations that listen and grow.

With Well Aware, we have succeeded in boosting job satisfaction, promoting self-care, and supporting staff and managers with relevant insights, practical tips and personalised feedback. In this way, we are working together to build a healthy organisational culture, and we have already seen an impact on our long-term mental health-related absenteeism within a short space of time.

Elly Pauw
HR manager

The partnership with Binqy has had a transformative effect on IDH. The tool has enabled our staff to practise self-reflection, which has fostered personal growth and wellbeing, whilst providing us, as the HR team, with invaluable insights into underlying challenges that have helped us prioritise prevention. It has contributed to a more supportive and proactive working culture, and we couldn’t be more enthusiastic about continuing to use Binqy to promote wellbeing within IDH.

Carolien Arents
Director HR @ idh

Our partnership with Binqy helps our employees tackle both professional and personal challenges. This, in turn, not only helps to improve wellbeing but also fosters a supportive workplace culture. Binqy is not just a tool for HR; it is a team member when it comes to our employees’ wellbeing.

Menglu Wang
HR & Admin Senior Specialist

Thanks to Binqy, we have not only gained insight into mental wellbeing within our organisation, but we have also taken active steps to create a healthier and more productive working environment. A major advantage is the easy access to psychologists via Binqy, who can offer our colleagues support at just the right moment. This works incredibly well and contributes to a pleasant and sustainable working environment.

Amanda Lock
Finance & HR Director @ VSL
WELL AWARE CERTIFIED

Make your commitment visible with a certification that counts.

Show that your organization is serious about employee well-being. Well Aware Certified is the recognizable quality mark that builds trust with talent, clients, and investors, setting you apart in the professional services sector.

More about the certification

2 tiers

Workplace and Leader

Annual

Independently audited

JD-R

Scientifically based

Certified as a Well Aware Workplace 2026
For whom

From signal to support

eNPS isn't just an HR metric. It's a shared responsibility — and everyone gets the insights relevant to their role.

Employee
Personal insights
Individual scores and trends
How you compare to the team
Personal feedback and tips
Direct access to support
Manager
Team level, Anonymous
Team eNPS and trend analysis
Alerts for declining scores
Actionable conversation templates
Onboarding and training included
HR & Leadership
Organization-wide
Filter by department, location, or country
Scientific benchmarks
Quarterly sessions with specialists
Reports and boardroom views
84%
average response rate, including among deskless workers
24%
better employee retention after one year
88%
reports increased reliability of HR data

Security & compliance you can rely on

Well-Aware meets the highest European privacy and security standards. Fully GDPR-compliant, anonymous for employees, and built on a secure infrastructure — so you can focus on your people, not the legal details.

Frequently asked questions

Frequently asked questions about our platform

Does this work if employees don't have a work email?

Yes, that is exactly why Well-Aware was created. Our most used channels are WhatsApp (89% of frontline employees have it), SMS (no smartphone required), and QR codes in break rooms (employees scan with their own phone). No work email, no separate app, no login required.

How do you handle multilingualism?

We support NL and EN by default. We add languages upon request—currently in use: Polish, Romanian, Turkish, Arabic, Ukrainian, Spanish, French, German, Hungarian, Bulgarian, and more. A total of 23 languages. Employees choose their preferred language during their first check-in.

How does it work with shift work?

Employees can indicate when they prefer to receive their check-in. This allows it to be independent of shift schedules.

How does this compare to our current tool (Effectory, Great Place to Work)?

Traditional tools are designed for office workers with work email. We were built from the ground up for frontline staff. The difference: response rates (15-25% for traditional vs. 80%+ for us), measurement frequency (annual vs. continuous), and multi-channel access (email only vs. WhatsApp/SMS/QR). A thorough comparison is available upon request.

Does this also work for 24/7 healthcare facilities?

Yes. Healthcare is one of our strongest sectors. Our pulses adapt to irregular shifts—no "every Monday morning at 9:00" questionnaires that no one on the floor actually gets to. 24/7 access to psychologists is available. We have specific experience with hospitals (Antonius), home care, and mental healthcare.

Do you have a question that isn’t listed here?
Contact us
Work email*

Time for action

Book a demo free of obligations and see for yourself how your team really feels.

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