Measure employee happiness with one simple question
The eNPS is the thermometer for how proud your employees are of their employer. Measured in seconds, on the channel they already use. No separate tool, no separate login.
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One question, three groups, one score
The Employee Net Promoter Score divides your employees into three groups based on how likely they are to recommend your organisation as an employer.
Result between -100 and +100. Above 0 is good, above 20 is strong, above 50 is world-class.
A leading indicator for your whole organisation
An eNPS is more than a satisfaction score. It is an early warning for turnover, a mirror for your leadership and the most direct way to gauge the tone in your organisation. Well Aware makes those signals visible before it's too late.
A declining eNPS predicts departure before it becomes visible in absenteeism or HR data. You intervene before people start talking to a recruiter.
Promoters are your best recruiters. Know who they are, what drives them, and deploy them strategically for referrals and telling your culture story.
No annual snapshot that comes too late. You see trends in real time, per team, location, age group or years of service.
Not just a score. A lever for action.
No separate login, no standalone app. Resulting in response rates of 84% instead of the usual 30%.
Use the standard that fits you. Only European employees? Then the European standard might be better. Want to compare with the rest of the world? Then the American standard.
Compare your scores with the rest of the world.
Know where your organisation stands today and receive insights, feedback and advice at all levels to directly improve the eNPS.
A score is great. The ‘why’ behind it is worth its weight in gold.
eNPS tells you whether employees are satisfied. The Job Demands-Resources model, the scientific foundation of Well Aware, tells you why. Combine both and you understand which stressors and energy sources drive your score, per team, per age, per location.
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From report to support
eNPS is not just an HR figure. It is a shared responsibility, and everyone gets the insight that fits their role.
Combine for maximum result
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Good to know
Above 0 means more Promoters than Detractors. That's good. Above 20 is strong, above 50 is world-class. But context is everything: we compare your score with scientific benchmarks per country and industry.
The eNPS question is: 'How likely are you to recommend this employer to a friend or family member?' on a scale of 0 to 10. The most widely used method is the American Standard, where 9 or 10 are Promoters, 7 or 8 are Passives, and 0 to 6 are Detractors. The score is the percentage of Promoters minus the percentage of Detractors, ranging between -100 and +100. Particularly in Europe, where a 9 or 10 is rarely given, scores can quickly come out low. That's why we also incorporate the European Standard and the School Grade method in our data.
The Net Promoter Score was developed in 2003 by Fred Reichheld (Bain & Company) and adopted worldwide by companies and researchers. For the workplace context, the eNPS variant emerged as a validated leading indicator for turnover, engagement and employer brand. Well Aware combines the eNPS with the scientifically validated JD-R model by Prof. Dr. Wilmar Schaufeli, so you see not just the score but also the cause.
Most organisations measure once a year, but by then a declining trend only shows up after people have already left. With Well Aware you can measure the eNPS as often as you want, so you see trends in real time and can adjust in time. You decide the rhythm that suits your organisation.
For an organisation or team score we work with a minimum of five respondents per group to safeguard anonymity. For statistically reliable conclusions we look at a minimum of 30 respondents per cluster. Well Aware clients achieve an average response rate of 84%, well above the sector average of 50 to 60%.
An eNPS measures recommendation score with one question and gives you a quick thermometer. An MTO measures broader satisfaction and engagement with multiple constructs, such as workload, leadership and development. eNPS is the leading indicator, MTO is the in-depth analysis. With Well Aware you combine both in one platform.
The eNPS question always remains the same standard question, so scores are comparable over time and across organisations. In addition, we measure open follow-ups (why do you give this score) and can link the eNPS to 70+ scientific constructs around workload, leadership, culture and wellbeing. That way you get not just a number, but the story behind it.
Improving a score starts with understanding why it is low. Well Aware combines the eNPS question with the JD-R model, so you can see per team which stressors (such as workload or conflict) and energy sources (such as autonomy or leadership) are driving the score. We then link every outcome to concrete interventions, training or direct access to a specialist.
Responses are anonymous from five respondents per team. Personal data is stored encrypted on European servers, GDPR-compliant and ISO 27001 certified. No manager can see who answered what, not even through filters or breakdowns.
Time for action
Book a demo free of obligations and see for yourself how your team really feels.
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